At Corin, we aim to provide the highest standard of service. However, we recognise that things can sometimes go wrong. If you are not satisfied with our service or a product we have provided, please let us know so we can resolve the matter promptly and fairly.
You can contact our complaints team via complaints@corin.com
To help us investigate effectively, please include your policy number (if applicable), claim number (if applicable), contact details, and a clear description of your complaint.
If we can resolve your complaint to your satisfaction within 3 business days of receiving it, we will send you a Summary Resolution Communication. This letter confirms the complaint has been resolved and provides details on how to contact the Financial Ombudsman Service should you change your mind.
If the issue requires more time:
If you are not satisfied with our Final Response, or if we have been unable to provide a response within 8 weeks, you have the right to refer your complaint to the Financial Ombudsman Service (FOS).
You must refer your complaint to the FOS within 6 months of the date on our Final Response Letter.
At Corin, we are committed to providing a high-quality service to all our customers. If you feel we have not met your expectations, we want to hear from you so we can put things right.
This procedure explains how you can make a complaint and what you can expect from us during the process.
You can contact our complaints team via complaints@corin.com
To help us investigate effectively, please include your policy number (if applicable), claim number (if applicable), contact details, and a clear description of your complaint.
Once we receive your complaint, we follow a structured timeline in accordance with the Consumer Protection Code 2025:
If you are dissatisfied with our initial response or the way your complaint is being handled, you have the right to request an internal review. Your case will then be escalated to a senior manager at Corin who has not been involved in the initial investigation.
If we have not resolved your complaint within 40 business days, or if you remain dissatisfied after receiving our final response, you may refer your case to the Financial Services and Pensions Ombudsman (FSPO).
The FSPO is an independent, no-charge service that mediates and arbitrates disputes between consumers and financial service providers.
Online open market facility covering over 400 contracting and high hazard trades for businesses domiciled in the Republic of Ireland.
Online open market facility covering over 400 contracting and high hazard trades for businesses domiciled in the UK.
